MY STORY

My name is Susan, and I am a medical writer and Master’s-prepared RN. I have 15 years’ experience in writing roles, with 20 years of experience in clinical and non-clinical nursing care. I’m a curious and proactive professional who excels at communication and being a good teammate, as well as working autonomously.

 

My perspective as a copywriter comes from my clinical background as much as my experience in writing roles. My portfolio spans areas including:​

• Health education, SOPs, training materials, and regulatory guidance tailored to target populations:

  • Patients​, clinicians, healthcare facility leadership

  • Non-clinical healthcare staff and Environmental Health Service teams

  • Areas of expertise:

    • Maternal health

    • Mental health

    • Population health (Substance Use Disorders, Homelessness, Infectious Disease)​

• Medical Record Review and summarization

• Healthcare services and products

• Preparing RFP responses, including drafting inputs and aggregating data

• Public health content in a variety of mediums:    

  • Web-based public health guidance

  • FAQ fact sheets

  • Dual purpose health education/medical record cards

• Generating research documents​

 

I understand the importance of accuracy and evidence-based content. I have created recruitment fliers and interview scripts for research programs, collected post-interview patient feedback, and worked with research principals to modify the scripts for future participants.

After working in graphic design for three years, I earned a BSN from the Columbia University School of Nursing in 2006. For the next two decades I dedicated myself to the nursing profession, with 15 of those years in public health. In 2010 I earned a MSN on a full merit-based scholarship from the University of San Diego while working full-time as a public school nurse.

 

I joined the San Francisco Department of Public Health in 2011, where I wrote health education fact sheets and curricula, regulatory guidance for providers and healthcare facilities, and public safety content. I created evidence-based model healthcare programs, and helped design emergency preparedness action plans for local healthcare facilities ranging from small Skilled Nursing Facilities to hospitals systems such as San Francisco General Hospital and Sutter Health.